Returns & Exchanges
At KegLand Australia, we want to ensure your home brewing experience is top-tier; if you are not completely satisfied with your purchase, you can return your items within 30 days of receipt. All returned equipment must be in its original, unused condition and packaging to qualify for a refund or exchange.
Initiate Your Return
Contact our customer support team via the online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Pack Your Gear
Securely pack the items in their original boxes, ensuring all small components, fittings, and manuals are included to prevent damage during transit.
Ship to KegLand
Affix the provided return label or ship the package to our Melbourne warehouse facility; we recommend using a tracked service for peace of mind.
Inspection and Refund
Once our technicians inspect the gear and confirm it meets return criteria, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing